Refunds and purchase support

Practice Pad Pro is a one-time lifetime purchase, with no recurring subscription to cancel.

Request a refund

You can request a refund within 14 days of purchase through Paddle’s buyer support, or use the support link in your Paddle receipt. Include your purchase email and order number so Paddle can find your order. Requests are handled under Paddle’s Refund Policy and applicable consumer law. This does not limit any statutory rights you may have.

Paddle is our merchant of record and processes refunds to the original payment method. The time for a refund to appear depends on the payment provider. Check Paddle’s confirmation for the status of your request.

What happens to Pro?

When a refund of your Pro purchase is approved, Pro access is deactivated. The free questions and your locally saved code remain available. A refund that only corrects tax does not remove your Pro licence.

Something not working?

Contact [email protected] for activation, recovery or app problems. Please describe the issue and include your order number if relevant. Never email card details, Claude API keys or recovery codes.

Last updated: 20 September 2026.